Returns and Refund Policy

Thank you for shopping at Xrazarrse. We are delighted to have you as our customer and aim to provide you with a satisfying shopping experience.

Returns Policy:

Digital Products:

Due to the nature of digital products, we do not accept returns, exchanges, or refunds unless there is a technical issue preventing access to the purchased content. In such cases, please contact our customer support team for assistance.

Physical Products:

If there is an issue with your purchase, please contact our customer support team within 2 days of delivery. We will require an unboxing video and photos of the damage to assess the problem and determine the necessary action.
Eligibility Criteria for Replacement:
To qualify for a replacement, the item must be unused, in its original condition, and accompanied by proof of damage or defect as per our reporting process.

Replacement:

• If the issue is found to be a fault on our part, we will arrange for a courier to collect the faulty artwork and send a replacement at no additional cost to you. The replacement will be dispatched with priority shipping to minimize any inconvenience.
• If the issue is found to be a fault of the delivery partner’s end (damage or breakage), then we are not responsible, but we will try our best to resolve the issue to the best of our capacity for our valuable customer.
• If the issue is found to be a fault of the customer’s end, such as wrong delivery address, contact details, or customs issues, then we will not be responsible. If any customer is found to have placed false allegations, we reserve the right to not cater to their grievances.
  

Timeline for Resolution

We aim to resolve eligible complaints and process approved replacements within 5–7 Indian working days from the date of receiving all required documentation (such as unboxing videos and damage photos).

Reporting Issues:

No Returns for Change of Mind:

Each piece of our artwork is unique. Due to its nature, we do not accept returns or offer refunds for changes of mind or incorrect measurements provided by the customer. If the customer has ordered the wrong product, print, color, or size, no replacement or returns will be provided.

Checking Your Order:

Please inspect your artwork upon delivery and before installation. We are unable to offer compensation for third-party installation or any issues that arise after the artwork has been installed or during installation.
International Orders:
For international customers, please note that return and replacement timelines may be longer due to customs clearance and international courier logistics. Any customs duties or import taxes are the responsibility of the customer.

Contact Us:

If you have any questions or concerns about your purchase or our returns policy, please don’t hesitate to contact us. Our customer support team is here to assist you and ensure your satisfaction.

For any issues or questions regarding your order, please reach out to us at _____. We are here to ensure you have a satisfying experience with Xrazarrse.

Thank you for choosing Xrazarrse. We appreciate your support and strive to provide you with the best possible service and products.