Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept all major secure payment methods as indicated at checkout. All transactions are processed through encrypted payment gateways to ensure your information is protected.
How long will it take to receive my order?
Once an order is placed, your purchased products will be dispatched for shipping within 4 to 7 Indian working days. Estimated delivery time for domestic purchases will be 2 to 10 days post their dispatch. International delivery times may vary from 1 to 3 weeks post their dispatch.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. International delivery times and charges vary by location. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Can I cancel or change my order?
Once an order is placed, it cannot be canceled or changed. Please review your order and address carefully before finalizing your purchase.
Do you offer refunds?
All sales are final. We do not offer refunds for any orders.
How are the products shipped?
Our products are securely packed in protective materials to ensure they arrive in perfect condition. You will receive a tracking number once your order has been shipped. We are trying to be as plastic-free as we can with our deliveries. However, certain packages may contain plastic if the delivery area is remote or has uncertain weather conditions.
What if I face issues downloading a digital product?
Please contact us immediately. We’ll verify your order and assist you in resolving any access or download issues promptly.
What should I do if my package arrives damaged?
If your artwork arrives damaged, please contact us within 2 days of delivery with an unboxing video and photos of the damage. We will assess the issue and arrange for a replacement if necessary. For more information, please check our Return Policy.
Can I request a custom painting or size?
Custom size requests are considered, but new custom works may or may not be taken up depending on the artist’s preferences. Please contact us with your requirements, and we’ll get back to you with a proposal and timeline.
What materials do you use for the artworks?
We use compressed grass frames, good-quality prints on 230-250 GSM cotton paper, 270 GSM to 300 GSM canvas, and pine wood frames for stretched canvases. Materials for future artworks or sculptures may vary. We use everything to the best possible sustainable standards or reusable or recyclable. We do not use any plastic. Since the founder is vegan, every product is cruelty free to the best of our knowledge.
Can I see a proof of authenticity?
Yes, we provide a certificate of authenticity with every original painting.
Do you sign the artworks?
Yes, every artwork, be it prints or originals, is personally signed. The handicrafts are signed as well.
Why you should buy from Xrazarrse:
➤ Good quality prints with vibrant colors.
➤ Cruelty-free, Sustainable, Tree-free, reusable, recycleable.
➤ Premium-grade 100% natural cotton canvas 300–350 GSM or high quality 200-250 GSM cotton paper.
➤ Authentic art.
➤ Hassle-free and convenient.
➤ Quick dispatch.
What inspired you to create videos and songs?
As an artist, I have faith in the power of positivity and the ability of music and visuals to inspire change. My own journey of self-discovery and overcoming challenges has fueled my passion for creating content that uplifts and empowers others.
How do you come up with ideas for your videos and songs?
Inspiration can come from anywhere – personal experiences, stories shared by others, or even everyday moments. I often draw from universal themes of resilience, courage, and hope to create content that resonates with people from all walks of life.
Can I use your art, videos or songs in my own projects?
Copyrights for all the works belong to me and are not permissible for use without permission and credibility. If you have any specific requests or inquiries regarding usage rights, feel free to reach out to me at ______.
Do you take requests for specific topics or themes?
While I’m constantly exploring new ideas and themes, I also value input from fellow humans. If you have a particular topic or theme that you’d like to see addressed in a video or song, don’t hesitate to share it with me! I can’t guarantee that I’ll be able to fulfill every request, but I always appreciate hearing from you.
How can I support your work?
Thank you for your interest in supporting my creative endeavors! There are several ways you can show your support:
➤Subscribe to my YouTube channel or follow me on social media to stay updated on my latest releases.
➤Share my videos and songs with your friends, family, and followers.
➤Leave comments on my content – inspiration is a two-way road.
➤Consider purchasing Art or Subscriptions from the website or social media pages.
Can I collaborate with you on a project?
I’m always open to collaboration opportunities with like-minded individuals and organizations. Whether you’re a fellow artist, a content creator, or a nonprofit organization working towards a noble cause, I’d love to explore how we can collaborate to spread positivity and inspiration. Please reach out to me with your ideas and proposals, and let’s see what we can create together! Please mention ‘Collaboration’ in your email subject so that the team can direct the emails directly to me.
Do you offer public speaking or live performance services?
Yes, I’m available for live performances at events, conferences, schools, and other venues that are not private celebrations. Please get in touch with me to discuss your specific requirements and to check my availability.
Thank you for choosing Xrazarrse. We look forward to creating something special for you!
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!